Refund policy
Return & Refund Policy – Éclat d'Or Paris
At Éclat d'Or Paris, we are committed to providing high-quality products and exceptional customer service. To ensure a satisfying shopping experience, we have established the following return and refund policy.
Return Overview
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Returns are accepted within 14 days of receiving your order.
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Return shipping is covered by us, subject to prior validation by our customer service team.
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No restocking fees will be charged.
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Sale items from specific collections are non-returnable.
Eligibility for Returns & Refunds
Returns and refunds are accepted in the following cases:
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The product arrived damaged or has a manufacturing defect.
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The package was visibly damaged during shipping.
Returns are not accepted in the following situations:
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Accidental damage, scratches, or alterations occurring after delivery.
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Any return made after the 14-day return window.
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Items on sale that are clearly marked as non-returnable.
Return Procedure
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Contact our customer service team by email or through the contact form within 14 days of receiving your order.
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Provide photographic proof of the damaged product and packaging.
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Once approved, we will send you a prepaid return label.
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After the item is returned and inspected, we will issue a refund or exchange, depending on your preference.
Exceptions & Exclusions
The following items cannot be returned or refunded:
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Sale items from a non-returnable collection.
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Products that have been used, damaged by the customer, or modified after delivery.
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Any return sent without prior approval from our customer service team.
Additional Information
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Refunds are issued to the original payment method and may take 5–7 business days after approval.
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Returns made without prior validation may be rejected.
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Éclat d'Or Paris reserves the right to refuse any return that does not comply with the conditions stated above.
For any questions regarding our return policy, please contact our customer service team by email.
Thank you for your trust — we remain at your disposal for any additional information.